Frequently asked questions

Find answers to common questions about our services, pricing, subscriptions, and how we work with New Zealand businesses.

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General FAQs

What does Pivotal People do?

Pivotal People provides outsourced professional services to SMEs, including HR, Health & Safety, bookkeeping, payroll, admin support, business advisory, and branding services.

Who do you work with?

We work with small to medium-sized businesses across New Zealand who need expert support without hiring full-time, in-house staff.

How does your subscription model work?

You receive a set number of hours each month that can be used flexibly across your chosen service area, depending on your business needs.

Can I use my hours for different tasks each month?

Yes — your hours are flexible and can be applied to whatever support you need that month.

Do I need to sign a long-term contract?

No — our services are designed to be flexible and scalable to your business. If you’re not happy with our service, your free to leave at any time.

What makes Pivotal People different?

We don’t just provide templates or advice — we actively do the work for you, delivering practical, compliant, and hands-on support.

HR Support FAQs

What HR services do you provide?

We support everything from employment agreements and recruitment to disciplinary processes, restructures, and workplace investigations.

Can you help with employment issues or disputes?

Yes — we handle personal grievances, performance issues, and disciplinary processes in line with NZ employment law.

Do you ensure compliance with NZ employment law?

Absolutely — all HR support is fully compliant with New Zealand employment legislation.

Can you support our managers?

Yes — we provide coaching, advice, and guidance to help managers handle people-related challenges effectively.

Health & Safety FAQs

What kind of health & safety support do you offer?

We help build and maintain your H&S systems, manage risks, investigate incidents, and prepare for WorkSafe requirements.

Can you help us set up a health & safety system from scratch?

Yes — we can design and implement a practical, compliant system tailored to your business.

Do you provide on-site support?

Yes — we can conduct site reviews, hazard assessments, and support implementation on-site where required.

Is your approach practical or just paperwork?

Our focus is on real, usable systems — not just documentation.

Admin, Bookkeeping & Payroll FAQs

What bookkeeping software do you work with?

We can work with any platform.

Can you manage payroll for my business?

Yes — we handle payroll processing, ensuring accuracy and compliance.

Do you help with GST and reporting?

We provide GST preparation support and financial reporting summaries to keep you informed.

Can you take care of general admin tasks?

Yes — from data entry to sending out proposals, quotes and invoices we handle all your day-to-day admin needs.

Business Advisory & Coaching FAQs

What does your business advisory service include?

We support business planning, financial performance, cashflow, growth strategy, leadership coaching, and more.

Can you help improve profitability?

Yes — we analyse your financials, review pricing and margins, and help implement strategies to improve profitability.

Do you work with leadership teams?

Yes — we provide coaching, structure advice, and can participate in board or management meetings.

How do you track progress?

We help set KPIs and provide accountability tracking to ensure measurable progress.

Branding & Design FAQs

What is included in your branding package?

Our package can include logo design, brand colours, typography, style guides, business cards, and marketing templates.

Is this suitable for new businesses?

Yes — it’s ideal for new businesses launching or existing businesses refreshing their brand.

Will I receive files ready for use?

Yes — all assets are provided ready for both print and digital use.

Getting started FAQs

How quickly can I get started?

Typically, we can onboard you quickly and begin supporting your business within days.

Can I scale my hours up or down?

Yes — our services are designed to grow with your business.

What if I don’t use all my hours?

Sadly, your hours do not roll over.

How do I get in touch?

You can contact us through our website or book a consultation to discuss your needs.

Advice that helps

Practical HR, Immigration, Health & Safety, Payroll, Bookkeeping, and Business Advisory support for NZ SMEs. Based in Hamilton, Waikato, serving businesses nationwide.

Office Hours: Mon - Fri, 8am - 5pm